FAQs

• Do I need a GP referral letter?

  GP referral letters are not needed unless you are claiming your visit on insurance and your insurer requires one.  However, GP referral letters are helpful because they provide your information and history so if you do have one please bring it with you to your appointment.

• Which insurance companies do you work with?

  Mr & Mrs Pisal are approved to provide gynaecological services by all the major insurance companies such as BUPA, AXA PPP, AVIVA, Allianz Worldwide, Bluecross Blueshield, BUPA International, Cigna, Groupama, Legal & General, Pru Health/Vitality, Royal & Sun Alliance, Simply Health and WPA.  Ms Flemming is approved by BUPA, AXA PPP, Aviva, WPA, Cigna & Pru Health/Vitality.

  A letter from your GP and pre-authorisation is usually required unless in an emergency. Please quote the GMC No (Mr. Pisal: 4492142; Mrs. Pisal: 4566911; Ms Flemming:  4384209) when speaking to your insurance company.

• If I’ve seen a doctor privately, can I switch back to non-private treatment at a later time?

  In order to revert to non-private (NHS) treatment, you need to go back to your GP for a referral.

• How do you work with self pay patients?

  We are aware that many patients are self funding, in these instances it is preferable to have a GP letter, but not always required.  We display all our prices on our fees page, if you have any questions please contact the practice secretary.

• Do you see international patients?

  Yes, we do.  However, we do not deal directly with all overseas insurers so you may need to settle your invoice at the time of your visit and claim back from your insurance company.

• Are language translators available if necessary?

  Depending on the hospital you are visiting there are translation services available on a limited basis.  If you require a translator, please inform us at time of booking.

• Is there a minimum age to see a doctor?

  Minimum ages vary by location and doctor:

  Mr Pisal and Miss Wilson:  16 years and over (any patient wishing to be seen by Mr Pisal at The Shard has to be a minimum of 18 years of age)

  Miss Flemming:  14 years and over

  Mrs Pisal:  Any age

   

  Any patient under the age of 18 need to be accompanied by a parent / guardian (over the age 18) per hospital rules.

• Where would you be admitted if you needed a procedure?

  Mr Pisal currently has admitting rights to The Portland Hospital, The Wellington Hospital, Highgate Hospital and the Hospital of St John and St Elizabeth. Mrs Pisal currently has admitting rights to The Portland Hospital, BMI The Cavell and BMI The Kings Oak Hospital.  Ms Flemming has admitting rights to The Portland Hospital.

  Your consultant will help you choose one of these hospitals based on the planned surgical procedure and travelling convenience for you. These hospitals are approved by all the major insurance companies and you will not be limited to one hospital for your outpatient appointments or surgery.

• I have my period; do I need to cancel my appointment?

  It depends on the nature and type of the appointment, if you get your period before a visit please inform the practice secretary who will advise what to do.

• Can I request someone else to be present when the doctor is examining me?

  Yes, a nurse is always available and present during examinations but you can, if you prefer, bring a friend or family member to your consultation and examination.

• Can I ask the doctor not to inform my family doctor or other healthcare professional about my treatment, condition or medical history?

  Yes

• Will I see the letters written to my doctor after a consultation?

  If you ask us to correspond with your doctor or referring clinician, you will receive a copy of the letter.